Sunday, November 05, 2006

Hoovers Connect - Business to Business Social Networks


Hoovers and Visible Path have just released a beta version of Hoovers Connect. This joint effort extends the current trend of attempting to monetize SNA by using it primarily for Sales enablement. It will be very interesting to see how this turns out. The barriers to success seem fairly formidable - on the one hand it is necessary to install software that monitors email traffic patterns (from/to, not content); on the other hand network participants are expected to accept communications from "trusted" third parties... and you can expect a majority of these to be sales related. Just what the doctor ordered - more sales calls!?

To be fair, I am a strong advocate for Referral Based Selling. Both in theory and practice the number one rule of sales is "people don't buy from people they don't trust!" so that building a network of trusted contacts can make the difference between being just OK, and being great. Whether this can be achieved through mining email contacts is an open question.

Ideally I'd love to see more of Web 2.0's core ideas incorporated into these models, particularly with respect to user-generated and mediated content. I believe there would be a much greater level of participation in these networks if the outbound communication was framed as a request for help - "help us create a product that will meet your most demanding needs" - rather than "I know you through Ferris when can we meet?"

Reference Links
Hoovers
Hoovers Connect Beta
TechNewsWorld
Visible Path

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